Frequently Asked Questions

We offer a wide range of premium cooking oils including Coconut Oil, Groundnut Oil, Gingelly Oil (Sesame Oil), and other traditional oils. Each oil is extracted using traditional methods to preserve natural nutrients and authentic flavors.

Yes, all our oils are 100% pure and natural with no additives, preservatives, or chemicals. We use traditional cold-pressing and wood-fired methods that preserve the natural goodness of the seeds and nuts.

We are committed to quality and purity. Please contact us for information about certifications and organic options available for our products.

Our oils have a shelf life of 12-18 months when stored properly. Store in a cool, dark place away from direct sunlight. Once opened, it's best to use within 6 months for optimal quality.

Yes, we offer various sizes ranging from small personal bottles to bulk quantities for commercial use. Check our products page for all available options.

Visit our Products page, select your desired oil and quantity, add it to your cart, and proceed to checkout. Fill in your shipping details and select your preferred payment method.

We accept Credit/Debit Cards (Visa, Mastercard), UPI, Net Banking, Digital Wallets, and Cash on Delivery (where available).

Yes, all transactions are processed securely through third-party payment gateways with SSL encryption. We do not store your payment card information on our servers.

Yes, we offer bulk orders for commercial and wholesale purposes. For bulk inquiries, please contact our customer support team for special pricing.

You can cancel or modify your order if it hasn't been dispatched yet. Please contact us immediately with your order number to request changes.

We offer premium packaging options. For special requests, please contact our customer support team.

We currently ship throughout India. Shipping costs and delivery times vary based on your location and will be calculated at checkout.

Standard Delivery takes 5-7 business days, and Express Delivery takes 2-3 business days for metro cities. Delivery times are provided at checkout based on your location.

Currently, we only ship within India. We are exploring options to expand to international markets. Please contact us for updates.

Standard shipping is free on orders above ₹499. Express delivery is ₹99 (free on orders above ₹999).

You will receive a tracking number via email and SMS once your order is dispatched. Use this number to track your shipment in real-time on the courier partner's website.

We accept returns within 7 days of delivery for unopened, undamaged products in original packaging. Refunds are processed within 7-10 business days after inspection.

Unfortunately, we cannot accept returns of opened or used products for food safety and hygiene reasons. Products must remain unopened and in original sealed packaging.

If you receive a damaged product, contact us immediately with photos. We will send a replacement or issue a full refund at no additional cost.

Refunds are processed within 7-10 business days of approval. Depending on your bank, it may take an additional 2-5 business days to reflect in your account.

Yes, we offer exchanges for defective or damaged items. Contact us with your order number and the product you'd like to exchange.

Creating an account is optional but recommended. It allows you to track orders, save addresses, and access order history easily.

Yes, you can update your account details like email, phone number, and addresses in your account settings.

You can reach our customer support team through our Contact Us page, email, or phone. We respond within 24 hours.

We operate Monday to Saturday, 9:00 AM to 6:00 PM. We are closed on Sundays and public holidays.

Please contact us for information about our loyalty programs and special offers for regular customers.

We use SSL encryption and secure servers to protect your data. We do not share your personal information with third parties without consent.

Please visit our Privacy Policy page for detailed information about how we collect, use, and protect your data.

Yes, you can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

Yes, all transactions are processed through secure payment gateways with industry-standard encryption. We do not store your card details.